Building CRM Knowledge and Earn Credentials.
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“Salesforce Trailhead is an online learning platform that
helps employees gain new skills virtually.” Trailhead is an online database
that allows users to gain and improve upon skills and earn credentials from
anywhere around the world at their own pace. Individuals who use Trailhead can
earn a salesforce certification and expand upon their CVs. Trailhead offers a
large variety of modules, projects, trails, and quests that individuals can filter
regarding their skill level, products, and roles. The individual can choose between 10-minute-long
programs to 25-hour programs depending on the time available and their
willingness to learn about the relative skill.
The website is easy to use, the material is spread out on
the page, and each area is divided up into separate sections meaning you do not
have to take on the entire 25-hour module, you can divide it up within the
sections and spread it out across several days. At the end of each section there
are two questions to evaluate how much knowledge the reader obtained and if
answered correctly the reader can earn points and badges. To earn a certificate,
the individual will have to schedule and pass an exam.
When using this website, I decided to focus on the marketer
role as I am a marketing student, my chosen topics were ‘Marketing AI: Quick
Look’, ‘Content Calendar Planning’, and ‘How to Plan and Execute a Product Launch’,
and although as a marketing student, I already understand these areas t was an
insightful experience to relearn these topics from a different perspective. It
gave a well-described but brief description of each area but enough to gain an individual’s
attention and encourage them to read further upon these topics.
Citations:
https://trailhead.salesforce.com/today
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